Privacy and Data Processing Policy of Neroli
Effective Date: August 22 / 2024
At Neroli, we are committed to protecting the privacy and security of our users’ personal data. This Privacy and Data Processing Policy explains how we collect, use, share, and protect your personal data when you use our website www.neroli.com.co and other online services, in accordance with applicable laws and regulations.
1. Information We Collect
Through our website, we may collect various types of information from our users, which may include:
- Personal Identification Information: Name, email address, phone number, company name, and other similar information.
- Browsing Information: IP address, browser type, Internet Service Provider (ISP), referring/exit pages, files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time, and/or clickstream data.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website.
- Additionally, specific information may be required to process an order, delivery, or billing when necessary.
2. Use of Information
The information collected may be used for the following purposes:
- Providing and managing our services and products.
- Responding to inquiries, customer service requests, and comments.
- Improving the functionality and content of our website.
- Sending promotional communications, if you have given your consent.
- Fulfilling our legal and contractual obligations.
- Analyzing and monitoring website usage to make continuous improvements.
3. Information Security
We implement appropriate technical and organizational security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be completely secure, so we cannot ensure absolute security of your information.
4. User Rights
Users have the following rights regarding their personal data:
- Know, Update, and Rectify Personal Data: Request information from Neroli about the data held about them and request updates or rectifications if inaccurate.
- Delete Data: Request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected.
- Object to Processing: Object to the processing of their personal data for legitimate reasons.
- Withdraw Consent: Withdraw the consent given for the processing of their personal data.
To exercise these rights, you can contact us at [email protected].
5. Information Sharing
Neroli does not sell, rent, or trade your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share your information with third parties that perform services on our behalf, such as payment processing, product delivery, data analysis, and marketing services.
- Legal Compliance: We may disclose your information when required by law, in response to legal processes, to protect our rights, safety, or property, or those of others.
- Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the agreement.
6. Minors
The website is not directed at minors. If the company becomes aware that it has collected personal data from a minor, it will proceed to delete such data immediately.
7. Policy Changes
We may periodically update this Privacy and Data Processing Policy to reflect changes in our practices or applicable legislation. We will post any changes on this page and, if the changes are significant, provide a more prominent notice.
8. Contact
If you have any questions or concerns about this Privacy and Data Processing Policy, please contact us at [email protected].
By using our website and services, you agree to the terms of this Privacy and Data Processing Policy.
Last updated: August 22 / 2024
